Terms & Conditions

This website is operated by Sheenashona Ltd (referred to as “we”, “us”, or “our”, which terms include Sheenashona Ltd, Sheenashona.com, and Sheenashonajewellery.com). This document governs the relationship and forms the User Agreement between Sheenashona Limited and you, the purchaser (referred to as "you", "your", or the "Buyer").

By using this website and placing an order, you represent and warrant that you are at least 18 years of age (or at least 16 years of age if you are in Scotland) and possess the legal capacity to enter into a binding contract. If you are under 18 (or under 16 if you are in Scotland), you may only use this website under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

1. The Contract Between You and Us

1.1 Definitions

In these Conditions of Sale, the following definitions apply:

"Seller" means Sheenashona Limited, its successors, assignees, sub-contractors, and agents.
·"Buyer" means any person, firm, company, or authority who orders or buys the Goods, including their successors, executors, and personal representatives.
"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
"Business Buyer" means any person, firm, partnership, or corporate body purchasing Goods for commercial, trade, or resale purposes.
"Goods" means the jewellery, equipment, goods, and/or materials supplied or sold by the Seller under any individual Contract (including all replacements, renewals, accessories, and additions).
"Contract" means any legally binding contract for the sale or supply of Goods by the Seller to the Buyer.
"Conditions of Sale" means the terms and conditions set out in this document.

1.2 Contract Formation and Order Acceptance

No Offer: No quotation, advertisement, or issue of a catalogue by the Seller constitutes a legally binding offer to sell.
Payment Requirement: We must receive payment in full for the price of the Goods you order before your order can be processed, unless alternative commercial credit terms have been formally agreed in writing (applicable to Business Buyers only).
Entire Agreement: No previous correspondence, writings, faxes, emails, or verbal communications between the Buyer and the Seller regarding the Goods shall form part of or be incorporated into the Contract. In accordance with the Requirements of Writing (Scotland) Act 1995, this written document represents the entire agreement between the parties.
Order Acknowledgement: Once payment is received, we will send an email acknowledging receipt of your order to the email address provided during checkout. This email is an acknowledgement only and does not constitute formal acceptance of your order.
Order Acceptance and Pricing Errors: Our formal acceptance of your order, which forms a legally binding Contract between us governed by Scots law, takes place only when the products are dispatched to you, unless we have previously notified you that we do not accept your order or you have cancelled it. If a manifest pricing error is discovered on the website prior to dispatch, we reserve the right to cancel the order and issue a full refund rather than fulfilling the order at the incorrect price.
E-Commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

2. Right of Cancellation & Consumer Returns (Applicable to Consumers Only)

2.1 Statutory Right to Cancel

Under consumer protection regulations applicable across the United Kingdom, a Consumer has the right to cancel this Contract within 14 days without giving any reason. The cancellation period expires 14 days from the day on which the Consumer (or a third party indicated by the Consumer) acquires physical possession of the Goods.

2.2 Exceptions to Cancellation

The right to cancel does not apply to:

Goods made to unique specifications or clearly personalised (e.g., custom engravings, bespoke sizing, bespoke labels).
Goods sealed for health protection or hygiene purposes (such as earrings) if they have been unsealed after delivery.

2.3 How to Cancel and Return Goods

To exercise your right to cancel, you must inform us of your decision via a clear written statement by emailing our customer service team at customerservice@sheenashona.com.
You must return the Goods to us in their original packaging without undue delay, and no later than 14 days from the day you notify us of your cancellation.
Return Costs: The Buyer is solely responsible for paying the direct costs of returning the Goods to us. We strongly recommend using a tracked and insured postal service for returns, as we cannot accept liability for items lost or damaged in transit back to us before they reach our Scottish facility.

2.4 Refunds

Upon receipt and inspection of the returned Goods, we will refund the purchase price paid for the product itself plus the cost of our standard delivery. If you chose a premium, expedited, or non-standard delivery method at checkout, we will only refund the value of our standard delivery option. .
Non-Refundable Duties & Taxes: Any import duties, clearance fees, or local destination taxes paid by the Buyer directly to customs authorities or couriers are completely non-refundable by the Seller. Consumers returning items from outside the United Kingdom may be eligible to reclaim paid customs duties directly from their local customs authority upon presenting proof of return.
- We may make a deduction from the refund for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
- We will process the refund without undue delay, and no later than 14 days after the day we receive the Goods back or receive proof of return.
Re-Importation Charges: For any international order returned from outside the United Kingdom, any UK customs duties, brokerage clearance fees, or import VAT levied on the Seller to receive the package back into Scotland will be deducted directly from the Buyer's product refund.

2.5 Complimentary and Free Gifts

If your purchase included a free, promotional, or complimentary gift, this gift is conditional upon your purchase of the qualifying item(s).
If you decide to return the original paid-for item for a refund, you must also return the complimentary gift in its original, unused condition and packaging.
If the complimentary gift is not returned, or is returned in a damaged or used condition, we reserve the right to deduct the full retail value of the gift item from your final refund amount.

3. Faulty or Misdescribed Goods (Applicable to Consumers Only)

3.1 Statutory Rights

As a Consumer, you have statutory rights under the Consumer Rights Act 2015 regarding the quality of the goods you receive. The Goods must be as described, fit for purpose, and of satisfactory quality.

3.2 Short-Term Right to Reject

If your Goods are faulty upon arrival or do not match their description, you are entitled to a full refund within 30 days of receiving the Goods.

3.3 Repair or Replacement

If a fault occurs after 30 days but within 6 months of delivery, you are entitled to a repair or a replacement. If we cannot repair or replace the item, you may be entitled to a reduction in price or a full refund.

4. Price and Payment

The prices payable for the Goods you order are as set out on our website at the time you place your order. Prices displayed to Consumers include UK VAT where applicable. Business prices may be displayed exclusive of VAT, which will be calculated at checkout.
Delivery charges are calculated and displayed separately during the checkout process before payment is finalised

5. Delivery, Tracking, and Risk

Tracked Delivery: We will deliver the Goods to the address you specify for delivery in your order via a tracked postal service. It is your responsibility to ensure this address is accurate. Tracking details will be provided to you upon dispatch.
Consumer Risk: For Consumers, the risk of damage to or loss of the Goods passes to you only upon physical delivery of the goods into your possession or control.
Business Buyer Risk: For Business Buyers, the risk of damage to or loss of the Goods passes to the Buyer immediately upon dispatch from our premises or upon delivery of the Goods to the postal carrier or courier (whichever occurs first).

Click here to view our shipping & delivery prices & Information.

6. International Orders, Import Duties, and Customs

Import Duties and Taxes: If you order Goods from our website for delivery outside the United Kingdom, they may be subject to import duties, clearance fees, and taxes which are levied when the delivery reaches the specified destination.
Buyer Responsibility: You, the Buyer, will be solely responsible for payment of any such import duties, clearance fees, and taxes. Please note that we have no control over these charges and cannot predict their amount.
No Duty Refunds: Under no circumstances do we refund, reimburse, or credit any customs duties, clearance handling fees, or import taxes if an order is cancelled, returned, or rejected by the Buyer at the destination.
Compliance with Laws: You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

7. Intellectual Property and Trademark Protection

Registered Trademarks: "Sheenashona" is a registered trademark of Sheenashona Limited in the United Kingdom and other jurisdictions. All related custom graphics, logos, product names, domain names (including sheenashona.com and sheenashonajewellery.com), page headers, and service names are trademarks, trade dress, or intellectual property of Sheenashona Limited.
Strict Prohibitions: Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sheenashona Limited.
Website Content Ownership: All content included on this website, such as text, jewellery designs, unique product descriptions, graphics, logos, button icons, images, digital downloads, and data compilations, is the exclusive property of Sheenashona Limited or its content suppliers and is protected by UK and international copyright, trademark, and database right laws.
Limited License: You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of our website, so long as the link does not portray Sheenashona Limited or our products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Sheenashona logo or other proprietary graphic or trademark as part of the link without our express prior written consent.

8. Website Accounts and Acceptable Use

Account Responsibility: If you create an account on our website, you are entirely responsible for maintaining the confidentiality of your login credentials and password. You agree to accept responsibility for all activities, orders, and communications that occur under your account.
Age of Consent: To create an account you must be at least 18 years old. If you are between the ages of 13 and 17, you may browse the site but you must have the permission and involvement of a parent or guardian to make a purchase using their payment details. We do not knowingly collect data from or market to children under 13
Termination of Use: We reserve the absolute right to refuse service, terminate accounts, remove or edit user-generated content (such as product reviews), or cancel orders at our sole discretion if we reasonably believe a user's conduct violates applicable law, breaches these Terms, or is harmful to the commercial interests of Sheenashona Limited.
Prohibited Activities: You must not use our website to distribute viruses, malware, or any other technologically harmful data. You are strictly prohibited from using automated data-gathering tools, scrapers, or bots to extract images, text, or pricing data from our platform.

9. Section for Business-to-Business (B2B) Trade Buyers (Scottish Commercial Law Compliant)

The provisions of this Section 9 apply only to Business Buyers. If you are purchasing Goods as a corporate entity, limited company, partnership, sole trader, or for commercial resale, trade, or professional purposes, the following terms supersede any conflicting clauses elsewhere in these conditions:

9.1 Exclusion of Consumer Protections

The Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are entirely excluded from the Contract. Business Buyers do not possess a statutory 14-day right to cancel or return Goods for convenience under Scots law. All commercial orders are final.

9.2 Inspection and Acceptance Windows

The Business Buyer must fully inspect all delivered Goods immediately upon receipt.
Any claims for shortages, transit damage, or patent defects must be reported to us in writing at customerservice@sheenashona.com within 48 hours of delivery.
Failure to notify us within this period constitutes absolute acceptance of the shipment under Scottish commercial principles, and the Business Buyer waives all rights to reject the Goods or claim a breach of contract.

9.3 Retention of Title (All Monies Clause)

Legal ownership and title to the Goods shall not pass to the Business Buyer until the Seller has received payment in full (in cleared funds) for the specific Goods and all other outstanding sums due to the Seller across the Business Buyer's corporate account.
Until title passes, the Business Buyer shall hold the Goods as fiduciary agent for the Seller, must store the Goods separately, keep them fully insured, and clearly identify them as the property of Sheenashona Limited.

9.4 Payment, Credit Lines, and Late Interest

We reserve the right to alter wholesale price lists, adjust corporate discount structures, or modify/withdraw trade credit lines on the Shopify B2B system at any time without notice.
If trade credit terms have been agreed, payment must be made strictly within 30 days of the invoice date, unless alternative payment windows have been formally executed by us in writing. Late payments automatically incur interest charges and debt recovery fees under the Late Payment of Commercial Debts (Interest) Act 1998 (as applied in Scotland) at a rate of 8% above the Bank of England base rate, alongside standard debt recovery administrative costs.

9.5 Commercial Liability Limits

Our total liability to any Business Buyer for any claim arising out of or in connection with the Contract, whether in contract, delict (including negligence), or breach of statutory duty, shall be strictly capped at the invoice price paid for the specific order.
We shall not be liable to Business Buyers for any indirect, economic, specialized, or consequential loss, including loss of profits, loss of business, loss of contracts, or loss of commercial goodwill.

9.6 B2B Corporate Governance, Sanctions, and Anti-Bribery

Compliance with Law: The Business Buyer warrants that it complies fully with all applicable UK legislation regarding anti-bribery and corruption (including the Bribery Act 2010) and modern slavery prevention.
Trade Sanctions: The Business Buyer explicitly warrants that neither the corporate entity, its directors, nor its ultimate beneficial owners are subject to any UK, US, or EU trade sanctions or export restrictions. The Business Buyer agrees not to knowingly export, resell, or divert any Goods supplied by the Seller to any individual or territory restricted by UK trade laws.

10. Events Beyond Our Reasonable Control (Force Majeure)

10.1 Definition of an Event Beyond Control

An "Event Beyond Control" means any act, event, non-happening, omission, or accident beyond our reasonable control. This includes, but is not limited to: strikes, lock-outs, or other industrial action; civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack; war or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; failure of public or private telecommunications networks or hosting providers (including Shopify platform outages); or the acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Event Beyond Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Beyond Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Beyond Control.

10.2 Impact on Consumers (B2C)

If an Event Beyond Control occurs that affects the performance of our obligations to a Consumer, we will notify you as soon as reasonably practicable.
If an Event Beyond Control results in a substantial delivery delay extending beyond 30 days from your original order date, you (the Consumer) possess the absolute right to cancel the Contract immediately and receive a full refund of all monies paid, including standard outbound delivery charges.

10.3 Impact on Business Buyers (B2B)

Neither party shall be liable for any failure or delay in performing its obligations under this Contract (other than payment obligations due to the Seller) to the extent that such failure or delay is caused by an Event Beyond Control.
If an Event Beyond Control prevents us from delivering Goods to a Business Buyer for a continuous period of more than 60 days, either party may terminate the affected Contract immediately by giving written notice to the other. In such a B2B termination event, the Seller shall have no liability to the Business Buyer for any consequential commercial losses, loss of profits, or penalties arising from non-delivery.

11. General Liability

If you are a Consumer and the Goods we deliver are not what was ordered, are damaged, defective, or of an incorrect quantity, we will provide a remedy in accordance with your statutory rights under the Consumer Rights Act 2015.
If you are a Business customer, our sole liability for Goods that are damaged, defective, incorrect, or short-delivered will be limited to making good any shortage, replacing or repairing the Goods, or refunding the price paid.
Nothing in these Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other matter for which it would be illegal to exclude or limit liability under applicable Scots law.

12. Alternative Dispute Resolution (ADR)

Internal Complaints Procedure: If you have a complaint regarding any Goods or services purchased from us, please contact our customer service team first at customerservice@sheenashona.com. We aim to investigate and respond to all formal complaints within five working days.
Independent Review: If we are unable to resolve a dispute with a Consumer through our internal complaints procedure, we will provide you with the details of a certified Alternative Dispute Resolution (ADR) provider. While we are not contractually bound or mandated by specific trade bodies to use a particular ADR entity, we will cooperate with standard UK trading standards mediation frameworks if both parties agree to participate.

13.Data Protection & GDPR / Privacy Policy

Compliance with Data Protection laws and the GDPR (General Data Protection Regulation) can be found in our Privacy Statement (or Privacy Policy). This document serves as the primary mechanism for meeting the GDPR's strict transparency mandates, explicitly informing users about exactly what data is collected, how it is processed, who it is shared with, and how long it is retained. Click here to view our privacy policy

14. Governing Law and Jurisdiction

This Agreement, any Contract arising from it, and any non-contractual obligations arising out of or in connection with it shall be governed by, and construed in accordance with, Scots Law. The parties irrevocably agree that the Scottish Courts shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising out of or in connection with this Agreement.

15. Company and Statutory Information

In accordance with UK trading disclosure regulations, our corporate and statutory details are as follows:

Company Name: Sheenashona Limited
Country of Incorporation: Scotland (Registered with Companies House Edinburgh)
Company Registration Number: SC402397
Registered Office Address: 37 Fairway View, Prestwick, South Ayrshire, Scotland, KA9 2SZ
Contact Email: customerservice@sheenashona.com
VAT Registration Number: 118643609