Terms and Conditions for the Supply of Goods through the website you are connected to the User Agreement for Sheenashona Limited, This service is operated by Sheenashona Ltd (Sheenashona Ltd, Sheenashona.com, Sheenashonajewellery.com each separately and together in this Agreement, “we”, “us” or “our”).

1 The Contract Between You And Us

1.1 Definitions.
In these Conditions of Sale “Seller” shall mean Sheenashona Limited and/or its successors, assignees, sub-contractors and agents; “Buyer” shall mean any person or persons, firm or firms, company or companies, authority or authorities who shall order or buy the Goods and shall include his or their successors, executors and personal representatives: “Goods” shall mean the equipment, goods and/or materials supplied or sold by the Seller in terms of any individual Contract (including all replacements and renewals thereof and all accessories and additions thereto whether added or made before or after the date of the relative order); “Contract” shall mean any contract for the sale or supply of the goods by the Seller to the Buyer; “Conditions of Sale” shall mean the terms and conditions of sale set out herein.

1.2 Contract
No quotation, advertisement or issue of a catalogue by the Seller shall constitute an offer. We must receive payment in whole for the price of the goods that you order before your order can be accepted. No previous correspondence, writings, telexes, facsimile, telegrams or verbal communications between the Buyer and the Seller regarding the goods shall form part of or be incorporated into the contract. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provided during the order/checkout process. This is not an Order Acceptance from Sheenashona. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 5. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.

2 Pricing, Delivery, Discount Codes & Offers 

2.1 The prices payable for goods that you order are as set out in our website. 
2.1.1 All of our prices are in UK Pounds Sterling. You will be billed in UK Pounds sterling and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. 
2.1.2 If you purchase a diamond ring and it needs re-sized there will be no cost for the initial re-sizing. Any additional size adjustment to the same ring will be charged at £40.00. 
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. 
2.3 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply to all or certain specified products purchased via this Website. Such codes may only be applied to full-price items and exclude all delivery charges. Discount codes cannot be used in conjunction with any other offer or sale items. Where Sheenashona have a limited offer running such as 'receive a free gift over a certain spend value' we reserve the right to substitute different designs and products to a similar value depending on stock availability levels. 
2.4 Notice of Damage and Non-Delivery must be notified to the Seller at returns@sheenashona.com within seven days of invoice, failing which the Seller shall be under no liability for non-delivery.

3 Gift Card/Vouchers

3.1 Gift card/vouchers should be treated like cash but will not be exchanged for cash. Gift cards can only be purchased using your debit or credit card which is processed by the Shopify checkout on www.sheenashona.com.
3.2 Gift card/vouchers cannot be replaced if lost or stolen and cannot be used as a deposit on item(s).
3.3 Gift card/vouchers must be redeemed within one year of the purchase date and may only be redeemed at www.sheenashona.com. When redeeming gift cards change can be given in gift cards except where the amount due is below £5.00 if requested.
3.4 When a gift card/voucher is purchased you will receive the gift card/voucher electronically by email to the delivery email(s) specified.
3.5 Risk will pass to the customer upon delivery to the specified email address. 
3.6 Gift card/vouchers amounts should be checked immediately upon receipt. Any discrepancies must be notified immediately to Sheenashona at customerservice@sheenashona.com

4 The Right For You To Cancel Your Contract Or Change Your Order

4.1 Subject to 4.3 below, you may cancel your contract with us for the goods you order at any time within 14 days of receiving your order. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty but you will have to pay the return shipping costs if the goods have been dispatched and any customs/import taxes due. Please see our returns policy.
4.2 To cancel your contract you must notify us by email at returns@sheenashonajewellery.com or telephone us within the UK on 01292 822076 or internationally on +44 1292 822076 
4.3 Your right to cancel your contract with us for the goods you have ordered is subject to:
a) You not having worn or damaged the jewellery or used the candles or home fragrance goods (they must be returned in a re-saleable condition)
b) You not having removed any security tags from the item.
c) You have contacted us within 14 days of the date of receiving your order and requesting a ‘Returns Authorisation number’. Once you have received a Returns authorisation number you have up to 14 days in which to return the goods including the orginial boxes in which the jewellery, candles or home fragrance goods were sent in. If you have received a free gift as part of any offer or jewellery purchase this item must be included in your return parcel. To return your item click here for more information on our returns policy and step by step process.
4.4 If any of the items purchased are bespoke or have been personalised and/or engraved (for example with your initials or name) they cannot be exchanged or returned under any circumstances. In the interests of hygiene we will not accept the return of earrings under any circumstances.
4.5 Once you have notified us that you are cancelling your contract, any sum debited from your credit card, PayPal and/or Amazon Pay will be credited to your account as soon as possible and in any event within 14 days of your order provided that the goods in question are returned by you and received by us in the condition they were sent, along with a valid receipt. We do not pay for the return shipping costs or any import or sales/custom taxes. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
4.6 If you wish to change your order you are able to do so as long as the items have not been dispatched and is not a personalised, engraved or special order product. To change your order please contact us at customerservice@sheenashona.com or telephone us within the UK on 01292 822076 or internationally on +44 1292 822076. Please note we generally process & prepare orders for dispatch quickly. If your order has already been picked up/dispatches with our courier you will be unable to change your order and in that circumstance you will have to follow the returns process.

5 Cancellation By Us

5.1 We reserve the right to cancel the contract between you and us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area/country; or
5.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6 Delivery & Return Of Goods

6.1 We will deliver the goods ordered by you to the address you have given us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
6.2 UK & International orders are shipped by Royal Mail (and their partners) but may also be delivered by other couriers. To learn more about 
our delivery charges please click here
6.3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 
6.4 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so, on your own initiative and are responsible for compliance with local laws. 
6.5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. The delivery service may attempt to deliver multiple times or alternatively leave a contact card to allow you to arrange pick up before returning the parcel to ourselves. We endeavour as part of our dispatch process to provide a track and/or trace reference number to allow you to easily track the progress of your parcel. 
6.6 Please click here to view full 
delivery charge detailsPlease note we do not refund the original delivery charge or pay for the return delivery charge unless the goods are faulty or have been incorrectly supplied. In such circumstances we may arrange collection.
6.7 Should you wish to return the goods please see our 
returns policy. All items returned will be at the cost of the customer including all shipping costs and import and/or custom taxes. All international customs duties and sales taxes paid during the purchase process are NOT refunded. 

6.8 We personalise many of our candles and home fragrance. To ensure transparency and as part of our quality assurance process & policy we photograph all personalised items and jewellery prior to wrapping & dispatch. 

7 Liability

7.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 days of the date of shipment.  
7.2 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be:
7.2.1 to make good any shortage or non-delivery; or
7.2.2 to replace any goods that are damaged or defective; or
7.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
7.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.2.3 above.
7.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
7.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7.6 We cannot be held responsible for any delays once the goods have left us and are in possession of Royal Mail or any other courier we choose to use. We have no liability to pay any money to you in the way of compensation for the delay of goods due to a courier service other than to refund you the amount paid by you for the goods in question under clause 7.2.3. Where goods are in transit and may be delayed we will work with the appropriate courier to locate the item(s) and ascertain the issue. We have no obligation to replace or dispatched any additional goods until this procedure has been carried out and the item(s) located.

8 Events Beyond our Control/ Force Majeure

The Seller shall not be liable for any loss or damage caused by the delay in the performance of any of its obligations hereunder where the same is occasioned by any cause whatsoever that is beyond the Seller’s control including but not limited to an Act of God, war, civil disturbance, requisitioning, governmental or parliamentary restrictions, prohibitions or enactments of any kind; import or export regulations, strike, lock-out or trade dispute (whether involving its own employees or those of any other person), breakdown of machinery, fire or accident. Should any such event occur the Seller may cancel or suspend the contract without incurring any liability for any loss or damage thereby occasioned

9 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at customerservice@sheenashona.com and from us to you will be displayed on our website from time to time.

10 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11 Privacy

11.1 You acknowledge and agree to be bound by the terms of our privacy policy. Please click here to view our privacy policy.
11.2. Your Account, if you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. 
11.3 How We Use Cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies Used - Sheenashona currently uses cookies by Google Analytics and AddThis. By using our website,you agree that we can place these types of cookies on your device. 
Google Analytics - Google Analytics generates detailed statistics about visitors to a website for marketing purposes. Google Analytics can track users across search engines, email campaigns and display advertising giving advertisers the opportunity to optimise campaigns on multiple platforms. Data Collected: Anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), Pseudonymous (IP address). Data sharing: Google stores the information collected by these cookies on servers in the United States and may transfer anonymous data to third-parties.For more information please see Google’s Privacy Policy.

Google Analytics Cookies Used And Description
 __utma - This cookie provides each unique browser visiting our site with a unique ID. This means repeat visits to our website via the same browser are recorded as belonging to the same (unique) visitor.
__utmb - The Google Analytics tracking for ga.js uses two cookies to establish a session.
__utmc - This description is specific to the ga.js tracking code for web pages.
__utmz - Google Analytics stores the type of referral information in a cookie and is used to determine visitor navigation within our site. The cookie has a 6 month expiration date. 
AddThis - AddThis button spreads content across the Web making it easy for visitors to bookmark and share with other people. It provides user bookmarking and sharing activity statistics.
AddThis tools set c
Data Collected: Anonymous (browser type, page views, referring URL, traffic statistics, time/date), Psudeonymous (IP address, unique device ID).
Data Sharing: Aggregate data is shared with third parties. For more information please see AddThis Privacy Policy 

AddThis Cookies Use And Description

uid - Uniquely assigned machine-generated user ID
di/dt - Maintenance cookies that help manage expiration for other cookies
bt - User interest modelling
uvc - Measures how often we see an AddThis user
ssc/psc/uvc - These cookies are used in recording user sharing and social activity
loc - Geolocation, used to help publishers know approximately where people sharing information are located. (State level)
uss/ups - Used to record user-specified sharing preferences
ssh/sshs - Used for optimizing sharing settings for the user
dbm - User preferences on whether to see toolbar download options      

Social Media Sites

datr, lu, s, locale, c_user, xs - Facebook cookie allowing sharing of a page via Facebook
pid, k, guest_id,_twitter_sess< orginal_referer, external_referer, js - Twitter cookies allowing sharing of a page via Twitter 

Changes To This Privacy Policy

From time to time we may update our privacy policy.        

Contacting Us

All comments, queries and request relating to the use of your information are welcomed and should be addressed to customerservice@sheenashonajewellery.com       

12 Third Party

12.1: Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act. 
12.2 Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than Sheenashona Limited, including advertisers. Sheenashona Limited has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

13 Entire Agreement

13.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 
13.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

14 Trade Marks

Sheenashona Limited is the operator of www.sheenashona.com. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

15 Ruling Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with Scots Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with Scots Law and the Scottish Courts shall have exclusive jurisdiction in relation thereto.

16 Financial Transactions & Fraud

We accept debit and credit cards through Shopify Payments along with PayPal Express Checkout, Apple & Amazon PayTo process depending on the payment option your choose you will need to provide your debit or credit card number and expiry date, plus any security details that the credit card processor may require. or Paypal, Apple or Amazon Pay. We will provide your name, address and email contact information to our delivery courier Royal Mail and their partners or any other couriers we choose to use to enable them to provide you a unique tracking number via email to track the status of your delivery. If you have any queries about the security of the system please contact customerservice@sheenashonajewellery.com. 
Here at Sheenashona to help protect you our valued customers and our business.it is very important to ensure that any information supplied to us is 100% accurate. in addition depending on the goods orders before dispatch we may email and/or telephone the customer in question. In the case of any potential fraudulent behaviour our company policy is clear we will in all cases cooperate to the fullest extent with the appropriate policing authority and in such circumstance should they ever arise as a business will always prosecute.

17 Our Rights

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

18 Free Gifts With Orders 

Time to time Sheenashona will run promotions when you spend over a certain amount you will receive a free gift. If any item from the order is returned and the value of the order falls below the stated value required to receive a free gift then the free gift will need to be returned. If the free gift is not returned then we reserve the right to redeem the RRP price against your refund.

  • The free gift may not be returned individually for exchange or refund
  • The free fgift promotion is only valid on full price items only and excludes gift vouchers
  • The free gift promotion is not valid in stores, unless promoted
  • The free gift promotion is limited to one per customer
  • There is no cash alternative
  • We reserve the right to remove the offer at anytime
  • The above terms & conditions do not affect you statutory right


19 Our VAT number

Our VAT number is: 118643609 

20 Company Registration

Sheenashona Limited is a registered company at Companies House Edinburgh, registration number 402397. Registered office - 37 Fairway View, Prestwick, South Ayrshire, Scotland, KA9 2SZ