Our customer service team are available Monday to Friday between 9am and 5pm GMT excluding bank holidays. Outside these hours, please leave a message and we will return your call the next working day. We aim to answer all email enquiries within 24 hours. 

By Telephone: UK

01292 822076 

By Telephone: International

+44 1292 822076 

By Email


Online Ordering & Payment

We accept debit and credit cards including Mastercard, Visa & Amex through Shopify Payments along with PayPal Express Checkout, Apple & Amazon Pay.


We personalise many of our candles and home fragrance. We ask when you provide your personalisation information to double check the spelling and grammar before you add your item to your basket, as we print on the label exactly the message you provide. We know that sometimes mistakes happen after all we are all human. Should this be the case please speak with us and we will try to resolve any issues you may have. As a first response we will always ask you to provide a photograph. In addition to ensure transparency and as part of our quality assurance process & policy we photograph all personalised items along with jewellery prior to wrapping & dispatch. We have a lovely Scottish saying ‘you get more with honey than vinegar’ so please be kind as we are kind @Sheenashona and we so want to make sure you get the gift you desire and if we can help, we will xx

Wholesale, Own Label & Stockist Enquiries

For all wholesale & own label enquiries or if you wish to stock any of our items in your gift store/shop please contact sales@sheenashona.com.

PR & Marketing Enquiries

For all PR & Marketing enquires please contact marketing@sheenashona.com

Technical Support

If you have any queries or technical problems whilst using our website please email our customer services team at customerservice@sheenashona.com who will liaise with our technical support team to resolve any issues. We aim to answer all email messages within 24 hours.